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Terms & Policies

Last Updated: January 29th 2025

1. Acceptance of Terms

Welcome to FMF Glass Hardware. These Terms and Conditions govern your use of our website located at www.fmfglasshardware.com, including any content, functionality, and services offered on or through the Site.
By accessing or using our Site and Services, you agree to be bound by these Terms. If you do not agree, you must discontinue use of our Site and Services immediately.

2. Changes to These Terms

We reserve the right to modify, amend, or update these Terms at any time without prior notice. All changes are effective immediately upon posting on the Site. Your continued use of our Site or Services following the posting of revised Terms constitutes your acceptance of those changes.

3. Copyright and Intellectual Property

3.1 Ownership of Website Content

  1. All Website Information: All content on this Site—including text, images, diagrams, and other media—is owned and copyrighted by FMF Glass Hardware. Any use of such materials is limited to non-commercial, informational purposes, provided no modifications are made and all copyright notices remain intact.
  2. Modification & Updates: FMF Glass Hardware reserves the right to modify, add, or remove any content on this Site at any time without prior notice.

3.2 Photos & Diagrams

  1. All images and diagrams displayed on the Site are the property of FMF Glass Hardware and cannot be copied, reproduced, or plagiarized without giving due credit and obtaining our prior written consent.
  2. Any unauthorized use of these materials may result in legal action by FMF Glass Hardware.

3.3 Trademarks

All trademarks, service marks, logos, and trade names displayed on the Site are the exclusive property of FMF Glass Hardware. No license or right to use them is granted without our express written permission. Any misuse of the trademarks displayed on the Site is strictly prohibited.

4. Privacy & Data Protection

4.1 Collection and Use of Information

  1. Personal Data: We collect certain personal data from our customers and Site visitors, including (but not limited to) names, addresses, email addresses, payment information, company information, and IP addresses.
  2. Purpose: This information helps us process orders, provide product and service updates, and improve the user experience. We also use this data to send marketing communications, such as newsletters, product launches, promotional content, and more.
  3. Data Sharing: FMF Glass Hardware does not sell or share your personal information with third parties for marketing or analytics purposes. However, we reserve the right to share your data internally among our separate business entities (see “Information Exchange Policy” below) in order to process orders or manage customer relationships.

4.2 Passwords

While our Site encrypts and stores your password, you are solely responsible for maintaining the confidentiality of your account credentials. FMF Glass Hardware is not liable for any loss or compromise of sensitive information, including passwords, PINs, and IDs.

4.3 Protection of Data

FMF Glass Hardware endeavors to protect collected data using commercially reasonable security measures. However, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security of your personal data.

5. Website Access & Availability

  1. 24/7 Access: We strive to keep our Site and Services accessible at all times. However, we do not guarantee uninterrupted or error-free operation.
  2. Maintenance & Downtime: The Site may become temporarily unavailable due to maintenance, power outages, network failures, or other unforeseen issues. FMF Glass Hardware is not liable for losses due to service interruptions.

6. Your Account

6.1 Account Creation

To make purchases or access certain features, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to update such information if it changes.

6.2 Personal Responsibility

You are responsible for all activities under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security.

6.3 Termination of Account

FMF Glass Hardware reserves the right to suspend or terminate any account, at our sole discretion and without prior notice, if we believe there is a violation of these Terms, fraud, or any unlawful activity. Once terminated, your right to use the Site and Services ceases unless reinstated by us.

7. E-Commerce & Payment Terms

7.1 Pricing & Product Descriptions

  1. Pricing: All product prices are listed in the currency selected (on top of the website) and are subject to change without notice. We strive to ensure accurate pricing; however, in the event of a pricing error, we may contact you to confirm or cancel your order.
  2. Product Descriptions & Images: FMF Glass Hardware makes every effort to ensure product images, descriptions, and data are accurate. Nonetheless, we do not warrant that all product descriptions or other content on this Site are complete, current, or error-free. Actual product colors may vary due to screen resolutions and photography limitations.

7.2 Payment Methods

  1. Credit Cards: We accept major credit cards (e.g., Visa, MasterCard). Payment terms are subject to approval by your financial institution.
  2. Payment Terms for Select Clients: Approved clients may have net 15 or 30-day payment terms, as agreed upon with our management.
  3. Taxes and Fees: Unless otherwise specified, prices do not include applicable taxes, duties, or fees. You are responsible for all such charges.

7.3 Billing Errors or Discrepancies

  1. Notification: If you believe there is an error on your electronic bill or have any queries, you must contact us within 30 business days.
  2. Resolution: We will investigate promptly. Failure to notify us within 30 business days releases FMF Glass Hardware from liability for billing errors.

8. Return Policy

  1. Approval Required: FMF Glass Hardware does not accept returns without prior approval.
  2. Inspection: Any credit or replacement requires product inspection. We reserve the right to apply a 25% restocking fee.
  3. Conditions:
    • Returns must be requested within 30 days of the purchase date (as indicated on the invoice).
    • Products must be in their original packaging and undamaged condition.
    • Any custom orders, including outsourced powder coating or cut-to-size items, are not eligible for return.
    • Stock doors are not eligible for return once purchased.
  4. Defective / Wrong Item: If the product is defective or does not conform to your order, we will replace or provide credit for the purchase price once the return is approved.
  5. Shipping & Handling: Any additional shipping or service costs associated with a return are typically borne by the customer unless otherwise specified by FMF Glass Hardware.

9. Warranty

9.1 Product Warranty

  1. Limited Warranty: All hardware products come with a 3-year limited warranty from the date of purchase under normal use. If a product is found to be defective due to material or manufacturing, FMF Glass Hardware will provide a replacement.
  2. Exclusions:
    • Damages arising from misuse, negligence, improper installation, or modifications by parties other than FMF Glass Hardware are not covered.
    • Transportation, labor, and other ancillary costs are not reimbursed by FMF Glass Hardware.

9.2 Claiming Your Warranty

  1. Contact us by phone or email with details of the receipt and damages.
  2. We will inspect and determine if the product is covered under our limited warranty.
  3. If a replacement is authorized, it is subject to product availability in our stores.

10. No Warranty for Information on the Website

All information on this Site (including product data, diagrams, and pricing) is provided “as is” without warranties of any kind—express or implied. While FMF Glass Hardware endeavors to keep the information accurate and up-to-date, we do not guarantee completeness or reliability. We reserve the right to periodically add, change, improve, or update the Site without notice.

11. Limited Liability

11.1 Disclaimer of Liability

  1. Site Content: FMF Glass Hardware is not responsible for any reliance on the content provided on this Site if it proves to be inaccurate, incomplete, or otherwise flawed.
  2. Third-Party Links: We may include links to external websites for your convenience. FMF Glass Hardware is not liable for the content, policies, or practices of those third-party websites.
  3. Direct or Indirect Damages: To the fullest extent permitted by law, FMF Glass Hardware disclaims liability for any direct, indirect, incidental, consequential, or special damages arising out of your use of (or inability to use) the Site or Services.

11.2 Limited Liability for Multiple Locations

FMF Glass Hardware operates from three separate business entities in Ontario, Canada. In the event of a lawsuit or claim, you may only file against the specific branch/location with which you engaged in the transaction or dispute. You are not entitled to bring a claim against any other location of FMF Glass Hardware if you have not conducted business with that location.

12. Governing Law & Dispute Resolution

  1. Ontario Applicable Law: These Terms are governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to conflict of law provisions.
  2. Court of Law: Any disputes arising from these Terms or your use of the Site shall be resolved in the courts located in Ontario, Canada.
  3. International Access: Visitors from outside Ontario, Canada, use the Site at their own risk and are responsible for compliance with all local laws and regulations.

13. Information Exchange Policy

FMF Glass Hardware operates from three different locations, each a separate legal entity:

  • FMF Glass Hardware Inc. (7205 Tranmere Drive Unit 9, Mississauga ON L5S 1N4)
  • FMF Hardware Solutions Inc. (7611 Pine Valley Drive Unit 8, Woodbridge ON L4L 0A2)
  • FMF Hardware Supply Inc. (8161 Keele Street Unit 2, Concord ON L4K 1Z3)

Each entity reserves the right to exchange information (including customer details, job information, payment information, and address) with the others. By using our Site and Services, you acknowledge and consent to this internal data exchange.

14. Price Match Guarantee

FMF Glass Hardware strives to offer competitive pricing for our architectural glass hardware products. If you find a better advertised price for an identical in-stock product from a local competitor:

  1. Provide visual proof (printout, online link, quote).
  2. The product must be identical in shape, size, weight, and quality, and in stock at both FMF and the competitor.
  3. Price matches are limited to local competitors only; third-party retailers (e.g., Amazon, eBay) are not included.
    FMF Glass Hardware reserves the right to verify eligibility and availability before approving a price match.

15. Free Delivery

FMF Glass Hardware offers free delivery within a 50 km radius of any of our branch locations under these conditions:

  1. Order Minimum: The order must total at least $1,000 before discounts, taxes, or credits.
  2. Eligible Items: Oversized items (channels, stock doors, headers, bars, handrails, etc.) are not eligible for free delivery.
  3. Cutoff Time: Orders placed before 9 AM will be delivered the following business day, subject to availability.
  4. Payment: Full payment must be received before delivery.
  5. Call-In Orders: Orders must be phoned in to qualify for free delivery.
    Delivery times are approximate and not guaranteed. For more details, please contact our office.

16. Advertising & Promotions

We may run advertisements or promotions from third parties on our Site or via email, SMS alerts, pop-up ads, and other channels. Your interactions with these third-party advertisers are solely between you and the advertisers. FMF Glass Hardware is not responsible for any losses or damages related to such interactions.

17. General T&C for Access & Use

  1. Entire Agreement: These Terms and Conditions constitute the entire agreement between you and FMF Glass Hardware regarding the use of our Site and Services.
  2. Severability: If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.
  3. No Waiver: Our failure to exercise or enforce any right or provision in these Terms does not constitute a waiver of such right or provision.

18. Contact Information

For questions, disputes, or legal concerns regarding these Terms, please contact us at:

  • Email: info@fmfglasshardware.com
  • Mailing Address: 7205 Tranmere Drive Unit 9, Mississauga, ON L5S 1N4, Canada

19. Acceptance of These Terms

By using this Site, creating an account, or purchasing products, you confirm that you have read, understood, and agree to abide by these Terms. If you do not agree with any provision herein, you must discontinue using our Site and Services immediately.

Last Updated: January 29th 2025
© 2025 FMF Glass Hardware. All rights reserved.

End of Terms and Conditions